Onboarding and Increased LTV

Build stronger customer relationships, increase repeat purchases, and turn one-time buyers into loyal customers with proven SMS automation templates.

The Real Growth Starts After the First Purchase

Getting a customer to buy once is important — but real ecommerce growth comes from what happens after that.

These SMS automations are designed to:

Re-engage inactive customers
Encourage repeat purchases
Improve customer experience

WIN-BACK AUTOMATIONS

Bring Back Inactive Customers

Win-back automations target customers who haven’t purchased in a while. These flows help re-engage them and bring them back before they forget your brand.

Win-Back : No Purchase (60 Days)

Trigger: No purchase for 60 days
User Filter: None
Message Timing: Message 1: After 60 days,
Message 2: After 10 days
Cancellation: Checkout started
Goal: Re-activate inactive customers

Win-Back : Long-Term Inactive Customers

Trigger: Order created (past customers)
Delay: 90 days after purchase
Goal: Bring back long-lost customers

Win-Back : Refill + Re-Engagement

Trigger: Order created
Delay: Based on product usage cycle (e.g., 30 days)
Follow-up: 3 days later
Goal: Encourage repeat purchase

POST-PURCHASE AUTOMATIONS

Engage Customers After They Buy

Post-purchase automations help you stay connected with customers, improve their experience, and increase future purchases.

Post Purchase : Thank You

Trigger: Order created
User Filter: Returning customers
Delay: 30 minutes
Goal: Strengthen customer relationship

Post Purchase : First-Time Buyer

Trigger: Order created
User Filter: First-time customers
Delay: 2 hours
Goal: Encourage second purchase

Post Purchase : Upsell / Cross-Sell

Trigger: Order created
Delay:
Message 1: After 10 days,
Message 2: After 24 hours
Goal: Increase average order value

Post Purchase : Immediate Upsell

Trigger: Order created
Delay: 30 minutes
Goal: Suggest complementary products

REFILL / REPEAT PURCHASE FLOWS

Drive Repeat Purchases at the Right Time

These automations are based on product usage timing, helping you remind customers to reorder before they run out.

Re-Engagement : Low Activity Users

Trigger: Low engagement or inactivity
Condition: No recent interaction
Goal: Re-activate interest and drive conversions

LOYALTY PROGRAM AUTOMATIONS

Turn Customers Into Loyal Buyers

Loyalty automations reward customers and keep them engaged with your brand.

Loyalty Program : Engagement Flow

Trigger: Order created
Delay: 4 hours
Goal: Encourage repeat engagement and loyalty

What’s Included in Each Automation

Every template is built to be easy to use and implement:

Triggers — Define when messages are sent
Filters — Target the right customers
Timing — Optimized delays for better engagement
Flow Structure — Multi-step automation sequences

FAQ's

Frequently Asked Questions

What are onboarding and LTV SMS automations?

These are SMS flows designed to engage customers after their first purchase. They help improve retention, encourage repeat purchases, and increase overall customer lifetime value.

Why are post-purchase automations important?

Post-purchase automations keep your brand connected with customers after checkout. They help build trust, improve customer experience, and increase the chances of repeat purchases.

When should I send win-back messages?

Win-back messages are typically sent when a customer hasn’t purchased for a specific period, such as 30, 60, or 90 days. The timing depends on your product and customer buying cycle.

How do refill or repeat purchase flows work?

These flows are triggered based on how long a customer typically uses a product. For example, if a product lasts 30 days, a reminder can be sent before it runs out to encourage a repeat purchase.

Which LTV automation should I start with first?

Start with post-purchase thank you messages and basic win-back flows. Then expand into refill reminders, upsell flows, and loyalty automations as your strategy grows.

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Helping ecommerce brands grow with proven SMS automation templates designed to recover sales, increase repeat purchases, and build stronger customer relationships.